MJM Fitch Cat Tower

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MJM Fitch Cat Tower

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Terms and Conditions

 These Terms and Conditions (hereinafter referred to as "Terms") are entered into between [MJM Fitch Cat Towe] (hereinafter referred to as "we", "us", or "our") and you (the user of our website, hereinafter referred to as "you"). By accessing, browsing, or using our website (hereinafter referred to as "the Website") and any services provided through the Website (hereinafter referred to as "the Services"), you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Return and Refund Policy. If you do not agree to any part of these Terms, you must not use the Website or the Services.

1. Eligibility

1.1 To use the Website and the Services, you must be at least 18 years old or have reached the age of majority in your jurisdiction of residence. By using the Website, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.1.2 You further represent and warrant that you are not prohibited by any applicable laws or regulations from using the Website or the Services, and that you will comply with all applicable laws and regulations in connection with your use of the Website and the Services.

2. User Accounts

2.1 To access certain features of the Website (such as placing orders, tracking shipments, or saving preferences), you may need to create a user account. You agree to provide accurate, complete, and up-to-date information when creating an account, and to update such information promptly if it changes.2.2 You are solely responsible for maintaining the confidentiality of your account credentials (including username, password, and any other authentication information) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any breach of security.2.3 We reserve the right to suspend or terminate your account at any time, without prior notice, if we reasonably believe that you have violated these Terms, provided false information, or engaged in any fraudulent or unlawful activity.

3. Website Use and Restrictions

3.1 You are permitted to use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website in any way that:

  • Violates any applicable federal, state, local, or international law or regulation;
  • Infringes upon or violates our intellectual property rights or the intellectual property rights of third parties;
  • Is fraudulent, deceptive, or misleading;
  • Harasses, abuses, or harms other users or our staff;
  • Interferes with or disrupts the operation of the Website or the servers and networks connected to the Website;
  • Attempts to gain unauthorized access to the Website, user accounts, or any other restricted areas of the Website;
  • Uploads or transmits any viruses, malware, or other harmful code;
  • Uses any automated tools (such as bots, crawlers, or scrapers) to access or collect data from the Website without our prior written permission.

4. Products and Orders

4.1 We strive to provide accurate descriptions, images, and pricing information for all products on the Website. However, we do not warrant that the product descriptions, images, or pricing are error-free, complete, or up-to-date. If a product is listed at an incorrect price due to a typographical error or system malfunction, we reserve the right to cancel any orders placed for that product at the incorrect price.4.2 When you place an order through the Website, you are making an offer to purchase the products specified in your order. We reserve the right to accept or reject your order in our sole discretion. If we accept your order, a binding contract will be formed between you and us upon our confirmation of the order (via email or Website notification).4.3 We may, in our sole discretion, cancel an order after confirmation if we reasonably believe that the order violates these Terms, is fraudulent, or if the product is out of stock or unavailable. We will notify you promptly if we cancel your order and issue a full refund for any payments made.

5. Intellectual Property

5.1 All content on the Website, including but not limited to text, graphics, logos, images, videos, software, and trademarks, is the property of [Independent Website Name] or our licensors and is protected by U.S. and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Website content solely for personal, non-commercial purposes.5.2 You may not copy, reproduce, distribute, modify, display, perform, or create derivative works of any Website content without our prior written permission. Any unauthorized use of our intellectual property may result in legal action.

6. Limitation of Liability

6.1 To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data, or goodwill) arising out of or in connection with your use of the Website or the Services, regardless of the cause of action (whether in contract, tort, negligence, or otherwise).6.2 Our total liability to you for any direct damages arising out of or in connection with these Terms shall not exceed the total amount you have paid to us for the products or services giving rise to the liability.6.3 The limitations of liability set forth in this section shall not apply to damages caused by our gross negligence, willful misconduct, or fraud, or to any liability that cannot be excluded or limited under applicable law.

7. Indemnification

You agree to indemnify, defend, and hold harmless [Independent Website Name], our officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Website or the Services, your violation of these Terms, or your infringement of any intellectual property rights or other rights of third parties.

8. Privacy Policy

Your use of the Website and the Services is subject to our Privacy Policy, which explains how we collect, use, and disclose your personal information. By using the Website, you agree to the terms of our Privacy Policy.

9. Termination

9.1 These Terms shall remain in effect until terminated by either party. You may terminate these Terms at any time by ceasing to use the Website and the Services and closing your account (if applicable).9.2 We may terminate these Terms at any time, without prior notice, if you violate any of the provisions of these Terms. Upon termination, your right to use the Website and the Services shall immediately cease. Sections 5 (Intellectual Property), 6 (Limitation of Liability), 7 (Indemnification), and 11 (Governing Law and Dispute Resolution) shall survive termination.

10. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make changes to these Terms, we will update the "Effective Date of Terms" at the bottom of this page and notify you by posting the revised Terms on the Website (via homepage announcement or pop-up notification). The revised Terms shall take effect 7 calendar days after the date of posting. Your continued use of the Website or the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

11. Governing Law and Dispute Resolution

11.1 These Terms shall be governed by and construed in accordance with the federal laws of the United States and the laws of the state where [Independent Website Name] is operated (if operated in California, California consumer protection laws shall also apply).11.2 Any dispute arising out of or in connection with these Terms shall first be resolved through friendly negotiation between you and us. If negotiation fails, either party may file a lawsuit with a court of competent jurisdiction in the state where [Independent Website Name] is operated or submit the dispute to the American Arbitration Association (AAA) for arbitration in accordance with its rules. The arbitration award shall be final and binding on both parties.

12. Miscellaneous

12.1 These Terms constitute the entire agreement between you and us with respect to your use of the Website and the Services, and supersede all prior or contemporaneous agreements, representations, and warranties (whether oral or written).12.2 If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.12.3 Our failure to enforce any provision of these Terms shall not be construed as a waiver of such provision or our right to enforce it in the future.12.4 You may not assign these Terms or any of your rights or obligations under these Terms without our prior written permission. We may assign these Terms to any third party at our discretion.12.5 If you have any questions about these Terms, please contact us via: Customer Service Phone: [585-789-2500]; Customer Service Email: [contact@mjmfitch.com].[MJM Fitch Cat Tower]Effective Date of Terms: [1  1, 2024] 

Return and Refund Policy for U.S.

This Policy (hereinafter referred to as "this Policy") is entered into between consumers (hereinafter referred to as "you") who use the services of [MJM Fitch Cat Towe] (hereinafter referred to as "this Website") and the operator of this Website (hereinafter referred to as "we"). It is intended to clarify the rights and obligations of both parties regarding returns and refunds for products purchased through this Website. This Policy is an integral part of the Terms of Service of this Website. Your request for return or refund shall constitute your full reading, understanding and acceptance of all terms of this Policy.

I. Scope of Application

1.1 This Policy applies to all physical products purchased through this Website (except for specialty products, see Article IV of this Policy), covering all products sold directly by this Website. There is no third-party merchant sales scenario.1.2 This Policy does not apply to virtual products (such as e-books, gift cards, downloadable software, etc.), service products and customized services. The refund rules for such products/services shall be agreed separately by both parties.

II. Basic Return Conditions

2.1 Return Time Limit: You shall submit a return request within 30 calendar days from the date of receipt of the product (for the return time limit of specialty products, see Article IV). For products purchased during holidays, the return time limit shall start from the first working day after the holiday. This Website may provide an extended return service, which shall be subject to the announcement on this Website.2.2 Product Condition Requirements: The returned product shall remain in a brand-new and unused state, consistent in quality and appearance with the condition when you received it, without wear, scratches, stains or other marks. Product labels, tags, original packaging and all accessories (such as instruction manuals, warranty cards, gifts, etc.) shall be complete and intact, without being altered or removed.2.3 Proof Requirements: When applying for a return, you shall provide valid purchase proof (such as order number, screenshot of shopping receipt, payment record, etc.) to facilitate this Website's verification of order information.2.4 Special Note: For products found to have quality issues after use, the "unused" restriction does not apply, but you shall provide proof of quality issues (such as physical photos, videos, etc.), and the main body of the product shall be complete.

III. Return Process

3.1 Application Submission: You shall find the corresponding order through the "My Orders" page of this Website, click "Apply for Return", truthfully fill in the reason for return (such as product quality issue, inconsistent with description, personal reason, etc.), and upload relevant supporting materials (such as photos of quality issues, actual product photos, etc.).3.2 Review and Feedback: We will complete the review within 3 business days after receiving your return application. If the review is approved, this Website will send the return address, return number and return requirements; if the review is not approved, we will inform you of the specific reason through Website messages or emails and provide a communication channel for negotiation.3.3 Product Return: You shall return the product in accordance with the specified address and requirements within 7 business days after the review is approved, and fill in the logistics tracking number in the Website order. Please properly package the product when returning it to avoid damage during transportation; if multiple products need to be returned or exchanged, please return them corresponding to their respective orders to avoid confusion.3.4 Inspection and Verification: We will complete the inspection within 5 business days after receiving the returned product, and verify whether the product status, quantity and accessories meet the return conditions. If the inspection is qualified, the refund process will be initiated; if the inspection is unqualified, the return will be rejected and the reason will be informed, and the product will be returned to you (you shall bear the return shipping cost).3.5 Return Shipping Cost: For returns caused by product quality issues, inconsistency with description or incorrect shipment by this Website, the return shipping cost shall be borne by us. You can reimburse the cost with the logistics document (the specific reimbursement standard shall be subject to the announcement on this Website); for returns caused by personal reasons (such as dislike, inappropriate size, etc.), the return shipping cost shall be borne by you.

IV. Return Rules for Specialty Products

4.1 Non-Returnable Products: The following products do not apply to the return terms of this Policy, unless the product has quality issues:

  • Perishable goods (such as food, flowers, plants, etc.);
  • Personal care and hygiene products (such as cosmetics, skin care products, underwear, contact lenses, etc.);
  • Customized products (such as engraved jewelry, personalized printed products, custom-sized products, etc.);
  • Dangerous goods (such as flammable and explosive materials, corrosive materials, pesticides, etc.);
  • Gift cards and stored-value products;
  • Discounted products marked as "Final Sale" (some merchants allow redemption for store credit, subject to the merchant's announcement);
  • Electronic products that have been opened and used (such as mobile phones, computers, cameras, etc., except for quality issues, subject to the merchant's policy).

4.2 Products with Special Time Limits: The return time limit for electronic products (such as TVs, computers, tablets, etc.) is 14-30 calendar days from the date of receipt, and the return time limit for mobile phones is 14 calendar days, subject to the announcement on the product detail page.

V. Refund Rules

5.1 Refund Method: Refunds will be returned to your original payment method (such as credit card, debit card, PayPal, gift card, etc.). Changing the refund account or converting to other payment methods is not supported.5.2 Refund Processing Time Limit: After the inspection is qualified, we will initiate the refund application within 3 business days. The time for the refund to arrive in your account depends on the processing cycle of the payment institution, usually 5-14 business days (credit card refunds may require an additional bank billing cycle). You can check the refund progress through your payment account statement or Website order details.5.3 Refund Amount: For products that meet the conditions for full refund, the actual paid amount of the product will be refunded (including the original price of the product and applicable taxes, excluding the return shipping cost borne by you); if the product has partial defects or missing accessories, a partial refund can be processed after mutual agreement between both parties, and the refund amount shall be subject to the negotiation result.5.4 Refund Without Return: For products with low unit price, transportation cost higher than the product value or difficult to transport, if they meet the return conditions, we may directly process the "refund without return" for you according to the actual situation, and you do not need to return the product, subject to the notification from this Website.

VI. Exceptions and Liability Limitations

6.1 If the product is damaged or accessories are lost during the return transportation due to your own reasons (such as improper packaging), we have the right to refuse the return or require you to bear the corresponding loss compensation.6.2 If the return and refund process is delayed due to force majeure (such as natural disasters, logistics disruptions, policy adjustments, etc.), neither party shall bear liability for breach of contract. We will resume the process as soon as possible after the force majeure factor is eliminated and notify you in a timely manner.6.3 As the direct seller of the products, we bear direct responsibility for the quality of the products sold on this Website and the authenticity of the descriptions. In case of disputes caused by product quality issues, false advertising, etc., we will directly bear the corresponding responsibilities such as return, exchange and compensation.

VII. Dispute Resolution and Governing Law

7.1 The formation, performance, interpretation and dispute resolution of this Policy shall be governed by the federal laws of the United States and the laws of the state where this Website is operated (if this Website is operated in California, it shall also comply with the relevant consumer protection laws of California).7.2 Any dispute arising from this Policy shall first be resolved through friendly negotiation between both parties; if negotiation fails, either party has the right to file a lawsuit with a court of competent jurisdiction in the place where this Website is operated, or submit it to the American Arbitration Association (AAA) for arbitration in accordance with its arbitration rules. The arbitration award shall be final and binding on both parties.

VIII. Other Terms

8.1 We have the right to revise the content of this Policy in accordance with business development or legal changes. The revised Policy will be announced through the homepage announcement, pop-up notification and other methods of this Website, and will take effect 7 calendar days after the announcement. If you have any objection to the revised Policy, you may stop using the return and refund service; continued use shall be deemed as acceptance of the revised Policy.8.2 Matters not covered by this Policy may be implemented with reference to the "User Service Agreement", "Product Sales Terms" announced on this Website or relevant industry practices; in case of any conflict, this Policy shall prevail.8.3 If you have any questions, you may contact us through the customer service channels of this Website (Customer Service Phone: [+1 585-789-2500]; Customer Service Email: [contact@mjmfitch.com]). We will provide you with consulting services during working days.[MJM Fitch Cat Tower]Effective Date of Policy: [1, 1, 2024] 

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