Privacy Policy

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 This Privacy Policy (hereinafter referred to as "Policy") explains how [MJM Fitch Cat Tower] (hereinafter referred to as "we", "us", or "our") collects, uses, stores, discloses, and protects your personal information when you access, browse, or use our website (hereinafter referred to as "the Website") and the services provided through the Website (hereinafter referred to as "the Services"). By using the Website or the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. This Policy is an integral part of our Terms and Conditions; if you do not agree to this Policy, please do not use the Website or the Services.

We collect two types of information about you: personal information (information that can identify you individually) and non-personal information (information that cannot identify you individually).

We may collect personal information directly from you when you interact with the Website or the Services, including but not limited to:

• Contact information: Full name, email address, phone number, shipping address, and billing address;
• Account information: Username, password (encrypted), and account preferences;
• Payment information: Credit/debit card details, PayPal account information, or other payment method details (note: we do not store full payment card information; this is processed by our third-party payment processors);
• Order information: Details of products you purchase, order history, and tracking information;
• Communication information: Content of emails, messages, or other communications you send to us;
• Other information: Information you voluntarily provide, such as feedback, survey responses, or information provided when contacting customer service.

We automatically collect non-personal information when you use the Website, including but not limited to:

• Device information: Type of device (e.g., computer, smartphone), operating system, browser type, and device identifiers;
• Usage information: IP address, pages visited, time spent on pages, links clicked, search queries, and referral source (how you found the Website);
• Aggregated information: Statistical data about user behavior, such as average order value or popular products, which is anonymized and cannot be linked to any individual.

We collect information through the following methods:

• Directly from you: When you create an account, place an order, fill out a form, contact customer service, or participate in surveys;
• Automated technologies: Through cookies, web beacons, log files, and other tracking technologies (see Section 6 for details);
• Third-party sources: From trusted third parties such as payment processors (to verify payment information), shipping carriers (to facilitate order delivery), and analytics providers (to improve the Website).

We use your information for the following legitimate business purposes:

• Process, fulfill, and ship your orders, and provide order updates;
• Manage your user account, including verifying your identity and providing account-related services;
• Communicate with you: Send order confirmations, shipping notifications, customer service responses, and administrative messages;
• Improve the Website and Services: Analyze user behavior, identify trends, and make enhancements to user experience;
• Personalize your experience: Recommend products based on your browsing and purchase history;
• Send promotional materials: Provide you with information about our products, discounts, or special offers (you can opt out of promotional communications at any time, see Section 7);
• Comply with legal obligations: Fulfill tax, accounting, or other regulatory requirements;
• Protect our rights and interests: Prevent fraud, resolve disputes, and enforce our Terms and Conditions.

We do not sell your personal information to third parties for commercial purposes, except as explicitly disclosed in this Policy. We may share your information with the following third parties:

• Service providers: Third parties that perform services on our behalf, such as payment processors (e.g., PayPal, Stripe), shipping carriers (e.g., UPS, FedEx), email service providers, and analytics tools (e.g., Google Analytics). These service providers are contractually obligated to use your information only to provide the requested services and to protect your information;
• Legal authorities: If required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others;
• Business transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to the acquiring or successor entity;
• With your consent: We may share your information with third parties if you explicitly consent to such sharing.

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to access: Request access to the personal information we collect, use, or disclose about you;
• Right to deletion: Request the deletion of your personal information (subject to certain exceptions, such as legal obligations);
• Right to correction: Request correction of inaccurate or incomplete personal information;
• Right to opt out of sale: Although we do not sell your personal information, you have the right to opt out if we ever engage in such practices in the future;
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights (e.g., charging higher prices or providing lower-quality services).

To exercise these rights, please contact us using the contact information provided in Section 12. We may require you to verify your identity before processing your request to ensure the security of your information.

We use cookies (small text files stored on your device) and other tracking technologies (such as web beacons and log files) to enhance your experience on the Website. Cookies help us remember your preferences, track website traffic, and personalize content.

• Necessary cookies: Required for the basic functionality of the Website (e.g., remembering your shopping cart items). These cookies cannot be disabled;
• Analytics cookies: Used to analyze how users interact with the Website, helping us improve performance and user experience;
• Marketing cookies: Used to deliver personalized promotional content based on your browsing history.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website or prevent you from accessing certain features.

You may opt out of receiving promotional emails, newsletters, or other marketing communications from us at any time. To opt out, you can click the "unsubscribe" link in the promotional email or contact us using the contact information provided in Section 12. We will process your opt-out request within a reasonable time frame.

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive information (e.g., payment details) during transmission and storage;
• Access controls to limit access to personal information to authorized personnel only;
• Regular security audits and updates to our systems and software;
• Contractual obligations with service providers to maintain data security.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

The Website and Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will immediately delete such information. If you believe we have collected information from a child under 13, please contact us.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

We reserve the right to modify this Policy at any time. When we make changes, we will update the "Effective Date of Policy" at the bottom of this page and notify you by posting the revised Policy on the Website (via homepage announcement or pop-up notification). The revised Policy will take effect 7 calendar days after the date of posting. Your continued use of the Website or the Services after the effective date of the revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via:

• Customer Service Phone: [585-789-2500]
• Customer Service Email: [contact@mjmfitch.com]
• Mailing Address: [620 PARK AVE, #303, ROCHESTER , NY  14607]

[Independent Website Name]Effective Date of Policy: [1,1, 2024]